Six Sigma – Friend or Foe
نویسندگان
چکیده
The Six Sigma improvement methodology has received considerable attention recently, not only in the quality literature, but also within general business and management literature. For example, a recent book on Six Sigma (Harry and Shroeder, 2000) made the New York Times best-seller list. Today, Six Sigma is arguably the hottest contemporary topic in quality. After all, what company would not be interested in reducing the defects to nearly non-existent levels?
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